If your train has been cancelled, please contact us through the contact form.
Ticket changes, cancellations and refunds
- Can I change the name, passport, or ID number on my Netherlands Rails - NS ticket?
- Will Netherlands Rails - NS compensate me if my train is delayed?
Do I get a refund from Netherlands Rails - NS if my train is canceled?
- How can I cancel my Netherlands Rails - NS ticket?
- How can I change my seat reservation with Netherlands Rails - NS?
- How can I change my Netherlands Rails - NS ticket?
- How long does it take to receive a refund from Netherlands Rails - NS?
- What happens if I miss my connection due to a delay with Netherlands Rails - NS?
- What happens if I miss my Netherlands Rails - NS train?
- What should I do if there is a strike with Netherlands Rails - NS?