Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my Netherlands Rails - NS ticket?
• Will Netherlands Rails - NS compensate me if my train is delayed?
• Do I get a refund from Netherlands Rails - NS if my train is canceled?
• How can I cancel my Netherlands Rails - NS ticket?
• How can I change my seat reservation with Netherlands Rails - NS?
• How can I change my Netherlands Rails - NS ticket?

• How long does it take to receive a refund from Netherlands Rails - NS?

  Your refund will be made on the same card with which you made the payment. Remember that the procedure can take between 3 and 7 days, depending on the conditions of your bank and whether the transfer is international, which may take a little bit longer.

• What happens if I miss my connection due to a delay with Netherlands Rails - NS?
• What happens if I miss my Netherlands Rails - NS train?
• What should I do if there is a strike with Netherlands Rails - NS?