Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my Netherlands Rails - NS ticket?

• Will Netherlands Rails - NS compensate me if my train is delayed?

  If your train is delayed more than 30 minutes or cancelled, you may be entitled to compensation under NS's delay and compensation policy.

  If you have taken an international train from the Netherlands, please visit NS International's dedicated webpage to file a compensation claim and learn about your passenger rights.

  If you took a domestic train within the Netherlands, please go to NS's dedicated webpage to file a compensation claim and learn about your rights as a passenger.

• Do I get a refund from Netherlands Rails - NS if my train is canceled?
• How can I cancel my Netherlands Rails - NS ticket?
• How can I change my seat reservation with Netherlands Rails - NS?
• How can I change my Netherlands Rails - NS ticket?
• How long does it take to receive a refund from Netherlands Rails - NS?
• What happens if I miss my connection due to a delay with Netherlands Rails - NS?
• What happens if I miss my Netherlands Rails - NS train?
• What should I do if there is a strike with Netherlands Rails - NS?