Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my Netherlands Rails - NS ticket?
• Will Netherlands Rails - NS compensate me if my train is delayed?
• Do I get a refund from Netherlands Rails - NS if my train is canceled?
• How can I cancel my Netherlands Rails - NS ticket?
• How can I change my seat reservation with Netherlands Rails - NS?
• How can I change my Netherlands Rails - NS ticket?
• How long does it take to receive a refund from Netherlands Rails - NS?
• What happens if I miss my connection due to a delay with Netherlands Rails - NS?

• What happens if I miss my Netherlands Rails - NS train?

  The time and train schedules can be found on your ticket, starting with VIA. These tickets are not refundable or exchangeable. If you miss your train, you must purchase a new ticket.

  For more information, please refer to the related article: How can I change my ticket?

• What should I do if there is a strike with Netherlands Rails - NS?